OUR CHANGE OF MIND POLICY
At Next Level Apparel, we are happy to offer you a return for change of mind on full priced merchandise. The following change of mind timeframes apply:
7 days from date of delivery
Please note: all freight costs for change of mind returns are non-refundable.
Subject to the Consumer Guarantees outlined below, merchandise returned for change of mind within the above timeframes can be returned for a refund subject to the following conditions:
Proof of purchase is accompanied with the returned merchandise;
The merchandise is unworn, unwashed, unused and in its original condition with all tags intact.
Our Change of Mind Policy does not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us. If your product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or any drop in value of the product (if you choose to keep it).
If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available at the Australian Competition & Consumer Commission website for Consumer Guarantees.
Merchandise returned under consumer guarantees can be returned within a reasonable timeframe subject to proof of purchase.
Our customer service team are unable to review any worn or used items via email or phone. All items must be physically returned via mail, in accordance with the process detailed below.
RETURNING YOUR PURCHASE
HOW TO RETURN AN ITEM
Returns may take up to 10 business days to be processed. Once your refund has been processed you will receive an email to notify you.
Please note, online returns cannot be exchanged. In the event you wish to exchange your item, you will need to return your item to the below address, and you will need to re-order the correct item on a new order.
If an item is damaged, we will refund the cost of the item including shipping, or if part of an order, we will refund the proportion of shipping costs for the damaged item.
Email firstname.lastname@example.org with your order number and the reason for your return. Once approved you will be required to return the items to:
NEXT LEVEL APPAREL RETURNS
32 Borthwick Ave
Murarrie, QLD 4172
Remembering to include your name, address and order number details.
CANCELLATIONS AND ORDER AMENDMENTS
- Change of delivery address
- Changes to colours and sizes
- Adding or removing items
- Applying discounts
- Full order cancellations
Please ensure all details provided are full and correct at the time of order placement.