To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require your order number or receipt or proof of purchase.
If you have received an incorrect item versus what you have ordered, please email us at email@example.com and we will organise for a replacement to be sent to you.
There are certain situations where only partial refunds are granted (if applicable):
- Any item that is returned more than 30 days after delivery
- Any item that is returned in a different condition to that being sent
- If your order qualified for free shipping on orders over $40 and a refund would put your order value below this amount, then shipping costs will be deducted from your refund.
Exchanges (if applicable)
We only exchange items if they are defective or damaged, not for change of mind. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and our team will help you.
You will be responsible for paying for your own shipping costs for returning the item if there is nothing wrong with the garment. Shipping costs are non-refundable.
Change of Mind
We are happy to offer you a return for change of mind on full priced merchandise if the product is returned within 7 days of the delivery date.
Subject to the Consumer Guarantees outlined below, merchandise returned for change of mind within the above time-frame can be returned for a refund subject to the following conditions:
- Proof of purchase is accompanied with the returned merchandise;
- The merchandise is unworn, unwashed, unused and in its original condition with all tags intact.
Please note: all freight costs for change of mind returns are non-refundable.
Our Change of Mind Policy does not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us. If your product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or any drop in value of the product (if you choose to keep it).
If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available at the Australian Competition & Consumer Commission website for Consumer Guarantees.
Merchandise returned under consumer guarantees can be returned within a reasonable time-frame subject to proof of purchase.
Our customer service team are unable to review any worn or used items via email or phone. All items must be physically returned via mail, in accordance with the process detailed below.
How To Return An Item
Returns may take up to 10 business days to be processed. Once your refund has been processed you will receive an email to notify you.
Please note, online returns cannot be exchanged. In the event you wish to exchange your item, you will need to return your item to the below address, and you will need to re-order the correct item on a new order.
If an item is damaged, we will refund the cost of the item including shipping, or if part of an order, we will refund the proportion of shipping costs for the damaged item.
Email email@example.com with your order number and the reason for your return. Once approved you will be required to return the items to:
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account and contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Cancellations and Other Amendments
- Change of delivery address
- Changes to colours and sizes
- Adding or removing items
- Applying discounts
- Full order cancellations
Please ensure all details provided are full and correct at the time of order placement.